MISSION

Our mission, as a partner in the supply chain, is to deliver with excellence, the fully integrated services of logistics management, warehousing, transportation and related value added services, continuously striving to exceed our customers expectations.

VISION

To be a leader in our industry by providing world-class services, directed to our customers ever changing needs. To continue to gain proficiency in delivering outsourced logistics support to companies and agencies conducting vital research and innovation to life enhancing technologies.

CORE VALUES

Safety (1)

WestOne puts safety first in all actions. We strive to recognize and correct potential safety hazards and anticipate events in or out of our control, which could compromise the safety of our fellow workers, customers or those we interact with in the delivery of our service. We also accept the responsibility to safeguard the environment and pledge to be mindful of those actions, which could be harmful to the environment and take appropriate action to mitigate the effects of such actions.

Quality Performance (2)

We employ a “Total Quality Management Program” that utilizes a report card system for evaluating the performance of our team members. This program identifies performance objectives and sets performance standards. Performance objectives and standards are determined in concert with our clients so that all parties are assured of working toward common goals and that the expectations of our clients will be exceeded.

Customer Satisfaction (3)

Our goal is to build strong customer relationships by keeping customer commitments and providing superior value. We are committed to fostering a consultative partnership with our business clients to ensure that we are delivering excellence every time we interact with them. WestOne has created a thriving environment focused on communication and interaction with our customers.

Claims (4)

Claims avoidance is integral to quality performance, customer satisfaction and overall company success. Careful adherence to established procedures helps to avoid claims exposure and insures the consistent delivery of quality service.

Company Durability

We make decisions for the long term, reinvest profits into the business and support the company mission statement & core values. We consider our interaction with the community, the environment, our real property and other assets, a stewardship. We take seriously our asset utilization and budget control (5), believing that conservation and fiscal responsibility are obligations to our company, our employees, our world, our economy, our environment and a part of being a worthy corporate citizen.

Company Integrity

We pledge to act with honesty and fairness and to treat all with dignity and respect while dealing ethically in all transactions. We believe in total transparency and we strive to promote candor and trust among team members and with customers, which results in loyalty, operational excellence and pride in our company identity. We empower our team members to prioritize this commitment.

Our Employees

The cornerstone of our organization is the dedication and integrity demonstrated by our team members. We value our team as the major driving force of the business and provide them with the best available resources to encourage professional and personal growth.

We recognize individual contributions, creativity and innovation and promote employee achievement and accountability. Our employees consistently demonstrate honesty, respect for others and leadership characteristics in their everyday lives and contribute in a meaningful way to the services we provide.

Above all, we pledge to extend to our employees the same concern, respect, and caring attitude within the organization that they are expected to share externally with every WestOne customer.

General Team Member Expectations (6);

·    Focus on Safety

·    Adherence to Stated Core Values

·    Follow Established Procedures

·    Display Professional Image

·    Be a Team Player

·    Deliver Un-compromised Customer Service

·    Demonstrate Positive “Can-Do” Attitude

·    Develop Positive Personal Relationships

·    Commit to Continuous Improvement

·    Create an Overall Medium for Economic Growth

Slogan

WestOne is a team that is confident in achieving our common objectives and always ready to reach for new goals. Preston Krenz - Principal & Director of Special Projects

QUOTE;

“WestOne ensures safe and timely delivery of property to the appropriate INL destinations. WestOne supports the INL supply chain by maintaining personal communications with end users, buyers and traffic managers to continually improve our level of service.”

John Carroll - INL Product Movement Manager

QUOTE;

“WestOne’s purpose is to provide seamless support to the DOE/BEA. WestOne has created a growing environment focused on communication & interaction with our customers to help eliminate receiving errors, streamline package flows and free up more time to better serve them.”